RightNow is headquartered in Bozeman, Montana, renowned for its phenomenal beauty, skiing, fishing, and proximity to Yellowstone National Park and has a growth pattern companies around the world dream of. There is no secret to RightNow’s success; the company is focused on providing the best possible experiences for their clients’ customers, and their commitment to staying ahead of the technology innovation curve allows them to deliver efficiently and effectively.
RightNow’s customer experience solutions help organizations like EA, Overstock.com, and Motorola deliver exceptional customer experiences across the web, social networks and contact centers, all delivered via the cloud. With RightNow, large consumer brands can increase customer loyalty through superior service, reduce operating costs leveraging software as a service, while increasing company sales.
In their own words, “RightNow is helping rid the world of bad experiences one customer interaction at a time”. That seems to be a strategy that works; RightNow’s list of clients that have seen tremendous results from their investment in customer experience solutions include Nikon with 3,200% ROI over three years, and Drugstore.com that saw 25% of their Beauty.com chat sessions result in sales.
The company was founded by CEO Greg Gianforte after he and his wife moved to Montana from the east coast in 1995, knowing this was the place they wanted to raise their family. Greg could be called a serial entrepreneur – this was his fifth start up. The company quickly flourished when it was founded in 1997 and in 2004, Greg took the company public in one of the year’s most successful initial offerings and watched stocks rise 130%. Today, RightNow employs more than 1,100 people, half at their headquarters in Bozeman and the other half at satellite offices in Asia, Europe, and Australia, and serves nearly 2,000 organizations worldwide with over eight billion consumers served. Wall Street is projecting annual revenues of $225 million for this year. In addition to these impressive growth and sales figures, RightNow has won more Gartner and 1 to 1 Media Customer awards than any other software vendor in the field. Perhaps most rewarding is the pride Greg and the rest of the team have about the services they provide:
“Few things could be more important than how a company takes care of its customers. RightNow has improved the experience for over eight billion customer interactions between our clients and their customers. This is truly worthwhile work.”
Beyond the long list of industry achievements on the company’s website is a clear commitment and deep affection for the state they are proud to call home. In addition to substantial contributions to community and scholarship foundations, Greg was one of the founders of Bootstrap Montana, a program that provides micro-loans and teaches the principles of creating a successful business to rural Montana entrepreneurs. It’s also clear the RightNow team enjoys the balance of life outside the office. Below each executive’s professional bio you’ll find out what these high profile professionals enjoy outside the office. For instance, when Greg isn’t busy directing this multi-national company, helping to stimulate entrepreneurial activity in Montana, or giving guest lectures at Harvard Business School or Stanford University you can find him “outdoors on his John Deere tractor, fly fishing, or riding his horse in the mountains.”